Frequently Asked Questions

How can we place order on HoorulAin’s?

It is very simple. Preferably order only via website www.hoorulains.com or you may also order via phone at +923332469680 or simply send us your detail order with picture at whatsapp +923332469680 or you may email us at hoor@hoorulains.com.

How much time it will take to reach the parcel?

After the confirmation of the order, we dispatch your parcel in 7 to 9 business days. Custom orders may take time from 25 to 35 business days.

Can we order a custom party wear or bridal wear from your website?

Yes, you can order a custom made party wear or bridal wear, you change design as well as color of fabric keeping in mind that it will take 30 to 45 business days to make single custom party wear or wedding dress.

What is the payment procedure?

We accepts all modes of payment including all credit cards, debit cards, master and visa cards, Paypal, bank transfers, western union, money gram, express money.

CHANGED YOUR MIND?

The customer is eligible to claim his/her exchange or return anytime within 15 days from the time of delivery or purchase of their order through email or call but following mention conditions are applicable if only then:

CRITERIA FOR EXCHANGE AND RETURN:

If the delivered product is not what you order or does not match.

If the delivered product has any sort of defect, damage, incomplete pieces or stained.

If the delivered product is received in damage packing.

If the delivered product does not match the size you had ordered.

Exchange and return is possible if the product has its tag, complete accessories, unused or unwashed.

There is no time limit for exchange, but in the order you return or refund to have to update WannaKis within 15 days from the order is received.

In case of refund, the handling and shipping charges will be deducted from the refunded amount.

The applicability of these policies is applied upon international and national orders.

The order which had been altered and include any sort of customization in measurement or in the product will not be refunded, exchanged or returned. Furthermore, if we have not sent the product according to the your requirements, then you can claim it, but before that email us the proof in the form of pictorial evidence mentioning subject as “ error in alteration’ and we will see to what extend it could be fixed.

The customer can only claim a refund, return or exchange for discounted items or sale items if the delivered product does not match to your order description then only.

RECEIVED SOMETHING FAULTY?

If something is faulty or incorrectly described or different from the sample shown (first of all, sorry, this is our bad) we will happily meet our legal and good nature obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase.

Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren’t returning. That’s fair, right?

DO YOU HAVE A QUESTION?

For details on how to return your purchase, contact us via contact form

Privacy Policy: Your personal information will be used according to our Privacy Policy to process your refund or return.

Please review following points in detail.

Welcome to the section of the terms and condition of HoorulAin’s, following are the “terms and conditions” applicable to this website of HoorulAin’s and all of its divisions, operations will be run according to the reference of these ‘Terms and conditions’. The website holds every right to update, change, modify, remove, and add this section of the website at any moment without circulating any notice and the effectiveness of those changes is from the time they had been posted on this portion of terms and conditions. Kindly keep checking this area of the website regularly for changes, as your constant use of the HoorulAin’s website depicts your acceptance to all those modifications and updates which will be posted in future in this section of HoorulAin’s website.

Terms

By accessing the website at http://www.wannakis.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

USE LICENSE

Permission is granted to temporarily download one copy of the materials (information or software) on HoorulAin’s’ website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to recompile or reverse engineer any software contained on HoorulAin’s’ website;
  • remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by HoorulAin’s at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

DISCLAIMER:

The materials on HoorulAin’s website are provided on an ‘as is’ basis. HoorulAin’s makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchant ability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, HoorulAin’s does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

LIMITATIONS:

In no event shall HoorulAin’s or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on HoorulAin’s website, even if HoorulAin’s or a HoorulAin’s authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

ACCURACY OF MATERIALS:

The materials appearing on HoorulAin’s website could include technical, typographical, or photographic errors. HoorulAin’s does not warrant that any of the materials on its website are accurate, complete or current. HoorulAin’s may make changes to the materials contained on its website at any time without notice. However HoorulAin’s does not make any commitment to update the materials.

HoorulAin’s has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by HoorulAin’s of the site. Use of any such linked website is at the user’s own risk.

MODIFICATIONS:

HoorulAin’s may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

WE RESPECT YOUR PRIVACY

Welcome to the WannaKis website (the “Site”) operated by Ghauri Enterprises Services. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.

This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy.

1. DATA THAT WE COLLECT

We may collect various pieces of information if you seek to place an order for a product with us on the Site. We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users;

2. SECURITY

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

3. YOUR RIGHT

If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.